CantuStore has always valued transparency and ethics in its business practices. In 2024, we established the Integrity Program as an essential part of our organizational structure. This program is based on five fundamental pillars that guide our actions and decisions. Our commitment is to ensure that the principles of ethics and transparency are upheld in all aspects of our corporate environment. These values have been ingrained in our culture since our foundation and are essential for building and maintaining the trust of our customers, partners, and employees.
Our Pillars are:
- Support from Senior Management;
- Dedicated and Independent Area;
- Risk Management;
- Policies and Procedures; and
- Continuous Monitoring.
Guidelines
The Program emphasizes the importance of establishing specific rules and guidelines to guide the daily activities of employees and third parties. For this purpose, it provides documents such as:
- Code of Conduct and Ethics;
- which provides guidelines on conflicts of interest, donations, sponsorships, gifts, and presents;
- Sales Code of Conduct and Ethics;
- which provides guidelines on respectful sales, honest advertising, and sales practices;
- Risk Management Policy;
- which provides guidelines such as risk categorization, impact and probability levels, and classification for management;
- Anti-Corruption and Anti-Bribery Policy;
- which provides guidelines such as dealings with public officials, contracts, mergers and acquisitions, and inspections;
- Third-Party Management, Evaluation, and Supervision Policy;
- which provides guidelines such as supplier selection and approval;
- Whistleblower Treatment Policy;
- which provides guidelines on investigation and treatment of reports.
Whistleblower Channel
To facilitate the reporting of any violations of the CantuStore Integrity Program, CantuStore provides a Whistleblower Channel. This channel can be used anonymously by any employee or third party who, in good faith, wishes to report non-compliance situations of which they are aware.
Operated by an independent and specialized company, the channel ensures absolute confidentiality. All received reports are carefully evaluated and investigated, guaranteeing the anonymity and protection of whistleblowers against possible retaliation.
The purpose of this tool is to ensure the continuous improvement of the Integrity Program, ensuring that possible irregularities are promptly detected and stopped, and that appropriate measures are taken, with accountability of those involved.
Contact can be made by phone at 0800 878 9048 or through the link canalintegro.com.br/CantuStore , available 24 hours a day, 7 days a week.